MAXIS 012 - Mobile Internet Awareness UPDATE

Right after I post the previous blog, I login Maxis self service portal and found their live chat. Just to try it out if I could get hold of someone and I did. So I explain to the virtual agent that sit behind the desk as how I put it in the previous. And he or she ask me to hold and finally they say they going to waive the charges on my next month bill. So it is quick and I am happy with the solution.

I would highly recommend people like me that work at oversea to use MAXIS LIVE CHAT to resolve any issue they had or even can ask them to make any transaction like when you normally call 123.

Somehow people sit behind the desk are more customer centric? hmmmmm anyway lets wait if the waiver appear on my next bill.

MAXIS 012 - Mobile Internet Awareness

While I was in Malaysia not too along ago, I subscribe for 2 months 500MB mobile Internet. During that time I told the agent that I only be at Malaysia for two months and I do not want to continue when I leaving and the agent told is fine that I can cancel it anytime without further explanation.

So the day came and I cancel my subscription and the agent say OK without anymore further explanation on how the billing is going to be. Today I got my bill was surprise I was charged over RM300 for mobile Internet.

I try to figure out and I think I know why and it is because I stop the subscription before the monthly bill cycle end and they took average of the reading for the subscription and the remaining usage is charge per use. What I am pissed off is that this wasn't explained and the agent happily say it is OK to be cancel anytime. They could have explain it and I would not have cancel it until the very last day of my billing date.